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Communicating in teams and mastering listening and nonverbal…
Communicating in teams and mastering listening and nonverbal communications skill
Improving performance in teams:
Overview of teams:
Effective teams:
Collaborative writing:
Group dynamics:
Assuming team roles:
Team evolution:
Sources of team conflict:
Types of team conflict:
Overcoming resistance:
Etiquette in team settings:
Listening skills:
Productive meetings:
Nonverbal communication:
Writing:
Select members
Agree on goals
Take time to bond
Clarify responsibilities and processes
Avoid group writing
Ensure compatibility
Check progress often
Team evolution:
Orientation
Conflict
Brainstorming
Emergence
Reinforcement
Process:
Receiving
Decoding
Remembering
Evaluating
Responding
Advantage:
Increased information
Diversity of views
Acceptance of solutions
Levels of performance
Disadvantage:
Groupthink
Hidden agendas
Free riders
High costs
Overcoming resistance:
Express understanding
Uncover resistance
Evaluate objections
Withhold arguments
In workplace:
First impressions
Personal apperance
A genuine smile
Telephone skills
In social settings:
Personal introduction
Dining etiquette
Misuse of mobile phones
Inappropriate topics
Formal (Permanent committees)
Plan strategy
Review results
Handle employees issues
Informal (Task forces & problem-solving teams)
Solve problem
Handle specific issue
Encourage participants
Effective teams:
Clear objective
Creative thinking
Open communication
Group:
Team roles
Team development
Conflict & resistance
Team roles:
Self-oriented
Group-maintenance
Task-oriented
Conflict:
Task responsibilities
Poor communication
Attitudes and values
Meetings:
Preparation
Efficiency
Technology
Improving:
Speed product delivery
Promote trust
Enhance performance
Types:
Content & Critical
Empathetic
Active
Barriers:
Memory problems
Physical reception
Little common guard
Communication:
Complement verbal language
Reveal hidden meanings
Convey information efficiently
Recognizing:
Facial expression
Gestures & postures
Touching behavior
Maximizing:
Be careful with physical contact
Listen for vocal characteristics
Observe use of time and space
Types:
Constructive
Destructive
SHARON MARLEENA (HR0106416)