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COMMUNICATING IN TEAMS AND MASTERING LISTENING AND NONVERBAL COMMUNICATION…
COMMUNICATING IN TEAMS AND MASTERING LISTENING AND NONVERBAL COMMUNICATION SKILLS
EFFECTIVE MEETINGS
procedures
closing
participation
focus
follow up
OVERCOMING RESISTANCE
withhold arguments
evaluate objections
raise awareness
express arguments
CONFLICT IN TEAMS
scarce resources
task responsibilities
power struggles
attitudes and values
poor communication
conflicting goals
OVERVIEW OF TEAMS
DISADVANTAGES
high costs
hidden agendas
groupthink
free riders
ADVANTAGES
information & knowledge
acceptance of solutions
diversity of views
perfomances
ROLES PEOPLE PLAY IN GROUPS
self oriented
controlling
withdrawing
diverting
attention seeking
task facilitating
procedure setting
coordinating
information seeking
initiating
group maintenance
harmonizing
compromising
encouraging
TYPES OF WORKPLACE TEAMS
problem solving
virtual teams
committees
taskforces
GROUP DYNAMICS
norms
identity
rules
TEAM DECISION MAKING
orientation
brainstorming
conflict
emergence
reinforcement
EFFECTIVE TEAMS
creative thinking
cosensus decision making
conflict resolution
clear purpose
focused efforts
open communication
COLLABORATIVE WRITING
team members
strong leadership
prompt action
applied technology
compatible technology
clear rensponsibility
clear goals
cooperation
solid commitment
CRITIQUING WRITING
clear instructions
unambiguous language
correct factual material
purpose of the document
PRODUCTIVE MEETINGS
purpose
location
participants
agenda
THREE TYPES OF LISTENING
critical listening
location
content listening
BARRIERS TO LISTENING
selective listening
prejudgement
self-centeredness
NONVERBAL COMMUNICATION
honesty
reliability
efficiency
TYPES OF NONVERBAL COMMUNICATION
touching behavior
use of time and space
facial expressions (eyes)
MAXIMIZING NONVERBAL COMMUNICATION SKILLS
keep apprropriate distance
respect status
shake hands appropriately
use touch carefully
be aware of false cues
smile genuinely
RESOLVING CONFLICT
alliance
commmunication
research
flexibility
proaction
fairness
openness