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UNIV 1100 Chapter 4: Being Culturally Competent - Coggle Diagram
UNIV 1100 Chapter 4: Being Culturally Competent
Taking Advantage of Our Diverse World
America is one of the most culturally diverse nations in the world
Many different cultures have enriched America with numerous contributions in science, industry, business, and social activities.
There may be many differences between yourself and others, but there are also a considerable amount of similarities. You are both enrolled in school to build a solid foundation for the future, right?
Diversity can be about getting to know those from other lands, or it can be about getting to know those who are different from you in a variety of ways, ranging from physical challenges, to those who are different in age, or have a different religious or economic background.
Think of the entire college environment as a learning space, and constantly be prepared to learn something about someone else.
Avoiding Stereotypes, Prejudice, and Discrimination
Inclusive words like: All men..., or religious people are..., or the Arabs are..., are signs of using stereotypical language or thinking.
Stereotyping can come from being either uniformed, misinformed, or brainwashed (intentionally misinformed).
Prejudice is judging a person based on what you think you know about them and is based on ignorance, assuming the worst about someone you know little or nothing about.
Discrimination is action based on prejudice; it is the unequal treatment of member of a group.
Prejudicial discrimination is exemplified by the following:
Subtle behaviors such as avoiding people of a particular group
Excluding members of a disliked group, such as "forgetting" to send invitations.
Denying rights to members of a particular group; e.g., intentionally not hiring or prohibiting property rental
Blatant cultural slurs, warning written on walls to a particular group, denigrating comments and jokes about women, or burning of crosses on the yards of African Americans
Hate crimes
Violent attacks
Extermination of groups of people
To make the very most out of college, it's important to learn to accept and respect other cultures and people.
Communicating
Tips on communicating to people with disabilities:
Always speak directly to the person
Offer to shake hands as you would anyone else
Identify yourself and others when speaking to the blind
Wait for a response and instruction when offering assistance
Treat adults as adults. Be courteous
Don't hang or lean on a person's wheelchair
Use reflective listening with those who have speaking difficulties
Speak to people at eye level
Place yourself directly in front of them
Relax
Effective communication skills are vital in your career.
The key to communicating effectively with others involves using a form of active listening called reflective listening. A reflective listener will actively listen and then paraphrase what he has heard the person speaking to him say.
Don't only pay attention to what's being spoken, but also to what's being said without words--the person's body language.
Use attentive body language and nodding to show you are interested and understanding.
Being Assertive
At times you will want to express your point of view, thoughts, and feelings to others in an assertive way, so it is important to know how to do it properly.
When things aren't clear, assertive communicators ask questions. Never be afraid to ask questions.
Mke sure to utilize reflective listening prior to assertive communication in order to display your attentiveness and interest in what is being said.
Assertive listeners are able to admit when they are wrong, and apologize for it. The point of a conversation is to exchange ideas, not win a debate.
Always maintain self-control.
Speak moderately, make eye contact, and listen before you speak.
