Please enable JavaScript.
Coggle requires JavaScript to display documents.
UNIT 2.1: MANAGEMENT AND LEADERSHIP, Key concepts :star: Management …
UNIT 2.1: MANAGEMENT AND LEADERSHIP
Effective management
: process to get things done through people to meet organisation's objectives
Leadership positions in business
Manager
- responsible for ppl, resources and decision; direct, motivate and discipline staff
Supervisors
- watch over the work of others
Directors
- head of major functional dept
Workers' representatives
- discuss workers' concerns w/ managers
fn of mgmt (fayol + drucker)
Direct and motivate
staff - guide, lead and oversee
Coordinate
activities - between branch, division, region
Organise resources
to meet objectives
Control and measure
performance against targets
Set objectives
and plan
Manager
: person responsible to
set objectives
,
organise resources
and
motivate staff
so that org's aims are met
Mintzberg's 10 Managerial Roles
Informational
Entrepreneur
- look for new opportunities for business
Disturbance handler
- respond and assume responsibility to risky and threatening situations
Resource allocator
- decide allocation of org's financial, physical and human resources
Negotiator
- represent org in important nego eg w/ gov
Decisional
Disseminator
- send info to relevant ppl within org
Spokesperson
- communicate info to external ppl
Monitor
(receiver) - collect relevant data
Interpersonal (F2L)
Figurehead
- symbolic leader of org
Leader
- motivate, select, train staff
Liaison
- link w/ leaders of other orgs
Leadership
: the art of motivating a group of people towards achieving a common objective
multitalented: understand wide range of issues
incisive mind: find details, not unnecessary details
thinking beyond, creative and encourage ppl to do the same
desire to succeed, natural self-confidence
Leadership styles
Paternalistic
- based on the approach that manager knows better than workers what is best for an org
Laissez-faire
- leaves most of decision-making to workforce (hands-off, reverse autocratic)
Democratic
- promotes active participation of workers in decision-making
Autocratic
- keeps all decision-making at the centre of org
McGregor's Theory
X - workers dislike work, avoid responsibility, are not creative
Y - enjoy work, accept responsibility, creative
Factors for best leadership style
attitude
of managers or mgmt culture
different styles
may be used in same business according to situations
time
for participation and consultation
training and
experience
of workforce
Informal leaders
: person who has no formal authority but has the respect and some power over colleagues
Emotional intelligence (EI)
: ability of managers to understand their own emotions and those of ppl they work with, to achieve better work performance
Social awareness
Self-mgmt
Social skills
Self-awareness
Key concepts :star:
Management
Creating value