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Cynefin Framework (Ku-nev-in; welsh for Habitat), UNKNOWABLES, KNOWN…
Cynefin Framework
(Ku-nev-in;
welsh for Habitat
)
COMPLICATED
"AHA!"
Special skills, Need for analysis, Flow-based
Good Practice
KNOWN UNKNOWNS
Requires Expertise
Experts help us do it
HARVEST:
Expertise
Entrained thinking
Novel solutions ignored
Experts unable to agree
COMPLEX
"HUH?"
Uncertain, Experimental, Evolves progressively
Emergent Practice
Unpredictable
No Right answer
System is constantly in flux
Ability to understand comes after
Groups help us do it
HARVEST:
Collect Intelligence
Over-control
Impatience
Revert to simple strategies
CHAOTIC
"WTF?!"
Volatile, Act on instinct
Novel Practice
No answers, no patterns
Solution: Innovation
Trained crew help us do it
HARVEST:
Wisdom
SIMPLE/ OBVIOUS
"DUH!"
Cookie cutter, Self Evident, Predictable Solution
Best Practice
Straightforward
Easily discernible
Answer is obvious
Anyone can do it
HARVEST:
Knowledge
Complacency
DISORDERED
"UH..."
Not knowing which domain you're in
Invites into making judgement call
No One-size-fits-all
Different domains different tools
UNKNOWABLES
Inability to switch out of crisis mode
Ego inflation if succesful
KNOWN KNOWNS
Oversimplification
Entrained thinking
UNKNOWN UNKNOWNS
Probe-Sense-Respond
SENSE
Assess facts of the situation
CATEGORIZE
Organize the facts
RESPOND
Formulate a response based on established practice
ANALYZE
Investigate options available
PROBE
Explore options
ACT
Take action
Oversimplifying the world
Fall over the crisis edge
Believe past successes = Invulnerable
Central Space
Sense-Analyse-Respond
Sense-Categorize-Respond
Act-Sense-Respond
Who can do it?
Who can do it?
Who can do it
Who can do it?
DANGERS
DANGERS
DANGERS
DANGERS
APPROACH
APPROACH
APPROACH
APPROACH
ORDER
UNORDER
Sense-making Framework
By Snowden and Boone
LIMITATIONS
LIMITATIONS
of simple & chaotic domains