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Communicating in Teams and Mastering Listening and Nonverbal Communication…
Communicating in Teams and Mastering Listening and Nonverbal Communication Skills
Types Of Workplace Teams
:check: Problem Solving & Task Forces
Informal teams that assemble to resolve specific issues and then disband once their goal has been accomplished.
:check: Committees
Has a long life span and can become a permanent part of the organizational structure & deal with regurlarly reccuring tasks.
:check: Virtual Teams
Bring together geographically distant employees to interact, share info and accomplish goals
Overview of Teams
Advantages
:star: Information & Knowledge
:star: Diversity of Views
:star: Acceptance of Solutions
:star: Performance
Disadvantages
:no_entry: Grouptink
:no_entry:Hidden Agendas
:no_entry:Free Riders
:no_entry: High Costs
Group Dinamics
Norms
:pencil2: Informal standards of conduct that members share and that guide member behaviour
Identity
:pencil2: When teams has a strong identity, the members observe teams rules religiously.
Rules
:pencil2: To keep things moving forward, productive teams also tend to develop
rules
that are conducive to business.
Overcoming Resistance
:red_flag: Express Understanding
:red_flag: Raise Awareness
:red_flag: Evaluate Objections
:red_flag: Withhold Arguments
Roles People Play in Groups
Group- Maintenance
:black_flag: Encouraging
:black_flag: Harmonizing
:black_flag: Compromising
Task- Facilitating
:red_flag: Initiating
:red_flag: Information Seeking
:red_flag: Coordinating
:red_flag: Procedure Setting
Self Oriented
:checkered_flag: Controlling
:checkered_flag: Withdrawing
:checkered_flag: Attention Seeking
:checkered_flag: Diverting
Team Decision Making
:warning: Orientation
:warning: Conflict
:warning: Brainstorming
:warning: Emergence
:warning: Reinforcement
Effective Teams
:green_cross: Clear Purpose
:green_cross: Creative Thinking
:green_cross: Focused Efforts
:green_cross: Open Communication
:green_cross: Consensus Decision Making
:green_cross: Conflict Resolution
Conflict in Teams
:<3: Scarce Resources
:<3: Task Responsibilities
:<3: Poor Communication
:<3: Attitudes and Values
:<3: Power Struggles
:<3: Conflicting Goals
Resolving Conflict
:fire: Proaction
:fire: Communication
:fire: Openness
:fire: Fairness
:fire: Alliance
:fire: Research
:fire: Flexibility
Collaborative Writing
:check: Team Members
:check: Applied Technolgy
:check: Compatible Technology
:check: Prompt Action
:check: Clear Responsibility
:check: Solid Commitment
:check: Clear Goals
:check: Cooperation
Critiquing Writing
:warning: Clear Instructions
:warning: Purpose of The Document
:warning: Correct Factual Material
:warning: Unambiguous Language
Productive Meeting
:forbidden: Purpose
:forbidden: Participants
:forbidden: Agenda
:forbidden: Location
Effective Meetings
:recycle: Focus
:recycle: Procedures
:recycle: Participation
:recycle: Closing
:recycle: Follow-Up
Three Types Of Listening
:<3: Content Listening
:<3: Critical Listening
:<3: Empathetic Listening
The Listening Process
:checkered_flag: Receiving
:checkered_flag: Interpreting
:checkered_flag: Remembering
:checkered_flag:Evaluating
:checkered_flag: Responding
Barriers to Listening
:!!: Prejudgement
:!!: Self-Centeredness
:!!: Selective Listening
Nonverbal Communication
:no_entry: Honesty
:no_entry: Reliability
:no_entry: Efficiency
Types of Nonverbal Communication
:check: Facial Expressions
:check: use of Time and Space
:check: Touching Behaviour
:check: Gestures and Posture
:check: Vocal Characteristics
:check: Personal Appearance
Maximizing Nonverbal Communication Skills
:black_flag: Smile Genuinely
:black_flag: Be Aware of False Cues
:black_flag: Keep Appropriate Distance
:black_flag: Use Touch Carefully
:black_flag: Respect Status
:black_flag: Shake Hands Appropriately