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B1- TELEPHONE ETIQUETTE 101 - Coggle Diagram
B1- TELEPHONE ETIQUETTE 101
Importance of Phone etiquette
Create Lasting Impressions
Professional Greetings
Meaningful Conversations
Maintain Strong Connections
Fundamentals of Phone etiquette
Answer Calls Promptly
Your attitude determines the listener attitude
Create a Personal Connection
Speak Clearly and Professionally
Active Listening
Proper Ending
Phone call Impression
PICTURE
Pitch
Inflection
Courtesy
Tone
Understanding
Rate
Enunciate
Telephone Vocabulary
May I
Could you
Would you
Speak/ Spoken
Speaking (This is ...)
Put me through to
Good Listening
Limit Your Talking
Don’t Interrupt
Concentrate
Take Notes
Listen for Ideas
Interjections
Key Etiquette
Greet calls courteously.
Smile as you speak.
Ask permission and say thanks.
Stay focused and re-cap key facts.
Talk in a positive mood.
Be enthusiastic.
Ending Phone calls
Make sure you addressed the caller’s.
Always end with pleasantry.
Let the caller hang up first.
Do not slam the phone or cut off abruptly.
Telephone Interview Tips
Pre-interview Preparation
Right Spot
Keep Your info ready
Practice
Ace Your Research
Technical Aspect
During an Interview
Sound Confident
Be clear while talking
Listen well
Sound positive
Write down Important things
End well