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One Stop Shop - Coggle Diagram

- - - - Card
      - Bank Account
      - Notice Period ()
    - - BPAY
      - Card and fees via Online()
      - Post office
- - - - Additional business identifiers include()
- - - - Formal letter needs to be sent to customer
  - - - no
        
        Do not categorise as complaint
        I.E style of the bill and what noy
      - Yes
        
        Need TL
        
        Yes
        
        Do Not categorise as complaint .Person Who responds will do this
        
        Record in kraken
        
        NO
        
        Categorise as complaint
        
        Record in kraken
- - - - Move in transfer Requested
        
        Move in transfer Accepted
        
        MTD’s Received (Automatic from MSATS)
        
        On Supply
        
        Won/Lost in Error Raised (by other retailer)
        1025 ‘Accepted’
        
        Move in transfer Objection received
        ‘Objection’ sent to us
        
        Move in transfer Objected
        We send ‘Acknowledgement’ and order is Objected
        
        ‘Withdrawal Requested’ by us
        Move in transfer Objection received
        
        Move in transfer Withdrawn
        
        Move in rejected
        Rejected by DB or MDH
    - - Insitu requested by customer
        10 business days (cooling off period)
        
        Insitu transfer sent to DB
        
        Insitu transfer Requested
        
        Insitu transfer Accepted
        
        MTD’s Received (Automatic from MSATS)
        
        On Supply
        
        1 more item...
        
        Insitu transfer Objection received
        ‘Objection’ sent to us
        
        Insitu transfer Objected
        We send ‘Acknowledgement’ and order is Objected
        
        ‘Withdrawal Requested’ by us
        Insitu transfer Objection received
        
        Insitu transfer Withdrawn
        
        Insitu rejected
        Rejected by DB or MDH
  - - - Phone
      - Website
- - - - Basic ()
        
        Types of Meters
        
        Read me remotely?
        
        Meter Install Codes
        
        BASIC
        
        COMMS4 (COMMS4D)
        
        1 more item...
        
        Remote Re-En/De-En
        
        N
        
        Y (VIC only)
        
        1 more item...
        
        N
        
        Y
        
        N
        
        1 more item...
        
        Metering responsibilities
        
        RETAILER/MP
        
        LNSP(DB)
        
        ()
        
        2 more items...
        
        CUSTOMER
        (ELECTRICIAN/PLUMBER)
        
        ()
        
        1 more item...
        
        Meter
        
        N/A
      - Smart ()
      - Systems to use
        
        MDH ()
        
        MSATS ()
    - - CR6300()
      - CR6800()
      - CR10XX()
      - CR20XX()
      - CR30XX()
      - CR50XX()
    - - Service order raised()
        
        CR6300()
        
        CR6800()
        
        Completed()
  - - - Customer request()
        
        Service order raised()
        
        Meter exchanged (MXN/PIN)
        ()
    - - MFIN ()
        
        Service order raised()
        
        Meter exchanged (MXN/PIN)()
    - - NCOM/REJ()
        
        Unable to Access()
        
        Customer Refusal()
        
        Unable to contact()
        
        Unable to Locate()
        
        Asbestos
        
        Additional Electrical Work Required
        ()
        
        Shared Fuse/Point of Isolation
        ()
      - More terms()
- - - - Offer the best product
        
        Discuss and set up suitable payment arrangement
  - - - Check if the customer needs an energy audit
        
        Check for any rebates – educate on any grants
        
        Offer to send a Power on Policy document.
        
        Confirm what you have done for the customer and our expectations
        
        Set the expectation we will review their arrangement in the future.
- - - - Electricity Code
        
        1000
        
        1030
        
        1040
        
        Special Read
        
        Re-energisation
        
        1 more item...
        
        Gas Code
        
        0001
        
        0002
        
        0003
        
        Special Read
        
        1 more item...
      - Insitu Transfer
        
        Move in transfer
        
        Retrospective Move in
        
        Special Read
        
        Re-energisation
        
        De-energisation
        
        1 more item...
    - - Status
        
        Meaning
        
        Order has not been completed
        
        Order rejected by DB or MDH
        
        Order completed
        
        Order accepted by DB
        and waiting for completion
        
        1 more item...
        
        NCOM
        
        Rejected
        
        Completed
        
        Requested
        
        Pending Acknowledgement
        
        1 more item...