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SMB : Inbound - Coggle Diagram
SMB : Inbound
Feedback
CSAT
NPS
Sales
Outcome
Job Volume
Upsell
Revenue
Cross sell
Product/Feature Adoption
Contact
Contact Volume
Call
Case
Chat
Productivity
SLA
ASA
AHT
Utilisation Rate
Occupancy Rate
Opportunity
Sales Referral
Next Best Action