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Operator Inductions - Coggle Diagram
Operator Inductions
NETS Portal
User Guide included in a Welcome Pack with step by step instructions on how to use
Video of use of portal showing step by step on how to use
Virtual training with groups of Operators
Highlight benefits of using the portal
Improves invoice process - paid quicker
Internal
Service Delivery to lead on the communication to Operators but CCT to support.
FAQ's built into Slack
User Guide to be shared amongst teams to ensure everyone has the tools required to answer Qs/Queries 24/7
Awareness sessions providing brief overview
New Contract Launch
New contract being sent through Adobe Sign to track when it has been opened
Appendix at front of contract outlining key changes
Cover letter explaining the overview of the new contract
Communication streams
Live chat function on NETS portal
Case list built in Salesforce for Op Query / Op Doc
Service Delivery Team speaking with Operators regards to compliance / COVID meassures