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COMMUNICATING IN TEAMS AND MASTERING LISTENING AND NONVERBAL COMMUNICATION…
COMMUNICATING IN TEAMS AND MASTERING LISTENING AND NONVERBAL COMMUNICATION SKILLS
OVERVIEW OF TEAMS
Advantages
Increased information
Diversity of views
Acceptance of solutions
Levels of performance
Disadvantages
Groupthink
Hidden agendas
Free riders
High costs
NON VERBAL COMMUNICATION
Categories of nonverbal communications:
Note facial expressions
Watch gestures and postures
Listen for vocal characteristics
Recognize physical appearance
Be careful with physical contact
Observe use of time and space
Importance of nonverbal communication
Compliment verbal language
Reveal hidden meanings
Convey information efficiently
COLLABORATIVE WRITING
Guidelines for successful collaborative writing:
Select members
Clarify processes
Agree on goals
Avoid group writing
Take time to bond
Ensure compatibility
Clarify responsibilities
Check progress often
ROLE OF ETIQUETTE
In social settings
First impressions
Personal introductions
Dining etiquette
Misuse of mobile phones
Inappropriate topics
In the workplace
First impressions
Personal appearance
A genuine smile
Telephone skills
LISTENING
Barriers of listening:
Physical reception
Selective listening
Prejudgement or defensiveness
Selective perception
Little common ground
Memory problems
Listening process:
Receiving
Decoding
Remembering
Evaluating
Responding
COLLABORATIVE WRITING TECHNOLOGIES
Wiki technology can help teams collaborate:
Website>Organization-Content-Workflow<Wiki
A variety of collaboration tools now exist to help writing teams, including group view and commenting features in word processors, multi-author blogs, and content management systems that organize and control content for websites.
MEETINGS
Preparing for meetings:
Purpose
Participants
Time and place
Agenda
Meeting technologies:
Virtual teams
Groupware
Virtual meetings
Productive meetings:
Preparation
Efficiency
Technology
GROUP DYNAMICS
Team evolution:
Orientation
Conflict
Brainstorming
Emergence
Reinforcement
Types of team conflict:
Constructive (Win-Win Strategy)
Destructive (Win-Lose or Lose-Lose Outcome)
Group dynamics:
Team roles
Team development
Conflict & Resistance
Overcoming resistance:
Express understanding
Uncover resistance
Evaluate objections
Withhold arguments
Group dynamic can affect teams and effectiveness