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Operations - Workflow, Process Parcel Arrival (Charm Centre), Returned…

- - - - Before / After Order is placed
        
        Ask Hk Purchasing Team to remove on Order sheet
        
        If customer confirmed order details
        
        Proceed With Order
        
        Insist to Cancel
        
        Refund 100%
      - Order is shipped / Delivered
        
        Try to ask Customer to keep Order
        
        Yes
        
        Keep to Order, No Refund
        
        No
        
        Authorize return and refund once delivered to HK Minus Shipping Fee
  - - - Update Google sheet
- - - - Create ADP Order Sheet (Manually)
        Merchandiser#1
        1.5-2 Hour
        
        Caselog Checking
        Merchandiser#1
        30 min
        
        Check Existing Stock by Sortly
        Sharon & Teddy
        5 min
        
        Partial Order
        
        Order Sheet Check
        
        MGF
        
        ZMZ
        
        Eorder
        
        Onahole
        
        Inner pillow
        Sharon
        30 min
        
        Little Apple
        
        Kigu/ Others
        Teddy
        15 min
        
        Matching Shipping Label
        
        Marketplace Logistics
        
        Express Service
        
        Postal Service
        Sharon & Teddy
        30-45 min
        
        1 more item...
        
        Full Order
        Sharon / Teddy
        5 min
        
        Match Label and ship out
        at the same day
    - - Create ADP Order Sheet (Manually)
        Merchandiser#1
        1.5-2 Hour
        
        Caselog Checking
        Merchandiser#1
        30 min
- - - - Pre-Profit Margin Check
        30-40 min
        Shipping Label #1
        
        Create Shipping Label
        2-2.5 Hours
        Shipping Label #1
        
        1st
        Marketplace Logistics
        
        Wish
        
        Lazada
        
        Shopee
        
        Aliexpress
        
        SpeedPak
        
        2nd
        
        Fedex Express - ADP
        
        DHL Express - ADP
        (Before 12pm)
        
        Upload Shipping Label on Google Drive
        Shipping Label #1
        
        Update on Tracking Checklist
        Shipping Label #1
        20-30 Minutes
        
        Wish
        
        Shopee
        
        Lazada
        
        NewEgg
        
        Revert
        
        Walmart
        
        Cdiscount
        
        Houzz
        
        1 more item...
        
        Website ADP
        
        1 more item...
        
        Website AZ
        
        Amazon
        
        Ebay
        
        Aliexpress
        
        1 more item...
        
        3rd
        
        Fedex Express - AZ
        
        DHL Express - AZ
        (After Lunch)
      - Shipping Label#1 will have to make sure that all orders are included in remote area list and checked profit margin. then if all are good. we'll process the orders
- - - - With Shipping Label
        
        Put on [Courier] Shelf
        Packer#1
        
        Ask Courier to Pick up
        Packer#1
      - Without Shipping Label
        
        Put on [ADP Pending For Proceed] Shelf
        Packer#1
        
        Order Ready
        
        Proceed the Order
        Add label / Combine the order
        (Sharon)
        
        Put on [ADP Pending For Packaging (芬姐)] Shelf
        (Sharon)
        
        Put on [Courier] Shelf
        (芬姐)
        
        1 more item...
        
        Partial Arrival
        
        Put on [Awaiting Shipment] Shelf with Order number and Date
        (Sharon)
- - - - With Shipping Label
        
        Put on [Courier] Shelf
        Packer#1
        
        Ask Courier to Pick up
        Packer#1
      - Without Shipping Label
        
        Put on [AZ Pending For Proceed] Shelf
        Packer#1
        
        Order Ready
        
        Proceed the Order
        Add label / Combine the order
        Merchandiser#1
        
        Put on [AZ Pending For Packaging (Packer#1)] Shelf
        Merchandiser#1
        
        Put on [Courier] Shelf
        Packer#1
        
        1 more item...
        
        Partial Arrival
        
        Put on [Awaiting Shipment] Shelf
        with Order number and Date
        Merchandiser#1
- - - - Add to existing stock
        
        Sortly
      - Resend
        
        Get new label
        
        Ship out
- - - - Get reply from CS
        
        Email reply courier with info they need