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Total Quality Management, Obstacles in implementing TQM program in an…
Total Quality Management
Obstacles in implementing TQM program in an organization
Improper planning
Failure to continually improvemnt
Paying inadequate attention to customers
Lack of management commitment
Inability to change organizational culture
Lack of continues training & education
Inadequate use of empowerment & team work
Incompatible organizational structure & isolated individuals & departments
Dimensions of Quality
Servicability
Durability
Features
Relaibility
Conformance
Performance
Aesthtic
TQM principles/concepts
Focus on customer
Treating suppliers as partners
Continues improvement/Kaizen
Establish performance measures
Quality at all level of workforce
Management commitment