TQM

DIMENSIONS OF QUALITY

SIX CONCEPTS/PRINCIPLES OF TQM :

OBSTACLES IN IMPLEMENTING TQM PROGRAM IN AN ORGANIZATION

Lack of continues training & education

Incompatible organizational structure & isolated individual & departments

Improper plnning

Paying inadequate attention to customres

Inability to change oganizational culture

Inadequate use of empowerment & team work

Lack of management comittment

Failure to continually improvement

Conformance

Durability

Reliability

Serviceability

Features

Aesthetic

Performance

Quality at all level of workforce

Continues improvement

Focus on customers

Management comittment

Treating suppliers as partners

Establish performance measures