TQM
DIMENSIONS OF QUALITY
SIX CONCEPTS/PRINCIPLES OF TQM :
OBSTACLES IN IMPLEMENTING TQM PROGRAM IN AN ORGANIZATION
Lack of continues training & education
Incompatible organizational structure & isolated individual & departments
Improper plnning
Paying inadequate attention to customres
Inability to change oganizational culture
Inadequate use of empowerment & team work
Lack of management comittment
Failure to continually improvement
Conformance
Durability
Reliability
Serviceability
Features
Aesthetic
Performance
Quality at all level of workforce
Continues improvement
Focus on customers
Management comittment
Treating suppliers as partners
Establish performance measures