Please enable JavaScript.
Coggle requires JavaScript to display documents.
TQM - Coggle Diagram
TQM
OBSTACLES IN IMPLEMENTING TQM PROGRAM IN AN ORGANIZATION
Lack of continues training & education
Incompatible organizational structure & isolated individual & departments
Improper plnning
Paying inadequate attention to customres
Inability to change oganizational culture
Inadequate use of empowerment & team work
Lack of management comittment
Failure to continually improvement
DIMENSIONS OF QUALITY
Conformance
Durability
Reliability
Serviceability
Features
Aesthetic
Performance
SIX CONCEPTS/PRINCIPLES OF TQM :
Quality at all level of workforce
Continues improvement
Focus on customers
Management comittment
Treating suppliers as partners
Establish performance measures