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Interpersonal Skills - Coggle Diagram
Interpersonal Skills
**Verbal / Interview/Effective communication
Active Listening
Asking questions
• Ask!
• Ask open questions
• Ask purposeful questions
Communicating with power
• Stick to the point
• Don’t be too casual.
• Emphasize key ideas
• Tailor-fit your communication to your audience
• Connect
Non Verbal / Interview/ Skills enhancement
Body Language
• Eye Contact
• Facial Expression
• Posture
• Specific Movements
• Physical Contact
The Signals You Send to Others
• Increase your awareness of your body language
• Know how certain behaviors are typically interpreted
• Practice! Practice! Practice!
It’s Not What You Say, It’s How You Say It
• Tone of Voice
• Stress and Emphasis
• Pace and Rhythm
• Volume
• Pronunciation and Enunciation
Other Essential skills / Workplace
Making Small talk
Starting a Conversation
• Understand what holds you back
• Know what you have to offer
• Be interested about people
• Create an arsenal of conversation starters
• Relax
The Four Levels of Conversation
Small talk
Fact Disclosure
Viewpoints and opinions
Personal Feelings
Moving the conversation along
Sharing your opinion
Using I-Messages
• A description of the problem or issue.
• A suggestion for alternative behavior
Disagreeing Constructively
• Solution-focus
• Mutual Respect
• Win-Win Solution
• Reasonable Concessions
• Learning-Focused
Building Consensus
• Focus on interests rather than positions
• Explore options together
• Increase sameness and reduce differentiation
Influencing skills
Seeing the Other Side
Building a Bridge
• Active Listening
• Use Common Language
• Highlight Similarities
• Sustained Communication
Giving In Without Giving Up
Bringing people to your side
A Dash of Emotion
• Focus on positive emotions as benefits
• Focus on a negative emotion, and then add a call to action.
• Show that it’s personal
Plenty of Facts
ability to separate fact from opinion
the ability to create logical arguments from facts
Bringing It All Together
use both emotion and facts to influence people.
Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness
Negotiation Basics
Preparation
• Research what is standard for the area
• Know your boundaries
• Step into their shoes
• Identify areas of bargaining
• Prepare yourself mentally, emotionally and physically
• Set up the time and venue for the negotiations
Opening
• Express respect for the other party, and openness to the negotiation process.
• Ask for more or higher than what you really want.
• Don’t accept the first offer
• Put your strengths on the table
Bargaining
• Listen
• Concede to get concessions
• Anchor your position on objective data
• Present options
• Mind your phrasing
Closing
• Be sensitive to signals that it’s time to close
• Here is some advice to consider before making a final offer
• Increase the pressure
• Summarize
• Seal the commitment
• Thank
Making an impact
Creating a Powerful First Impression
Assessing a Situation