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The ITIL Service Value System ITIL-4-Service-Value-System - Coggle…

- - - - represents the need or desire for products and services among internal and external consumers
    - - represent the different prospects to add value for stakeholders or the options to improve the organization
        
        Options or possibilities that add value for stakeholders
- - - - is required to support internal changes
      - is the the ability of an organization to move and adapt quickly, flexibly, and decisively to support internal changes
    - - is required to thrive in changing external circumstances
      - is the ability of an organization to anticipate, prepare for, respond to, and adapt to both incremental changes and disruptions from an external perspective
  - - - a set of activities performed by an organization to deliver a valuable product or services its consumers
    - - a set of organizational resources designed to perform work or accomplish an objective
        
        Service Mgmt Practice
        
        Technical Mgmt Practice
        
        General Mgmt Practice
    - - the means by which an organizations is directed and controlled
    - - recurring activity performed at all levels to ensure that an organization's performance continually meets stakeholders' expectations
    - - recommendations that guide organizations in all circumstances
- - - - Purpose
        
        to provide a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders
      - outputs
        
        User support tasks
        
        to
        
        Deliver and support
        
        Change or project initiation requests
        
        to
        
        Obtain/build
        
        Improvement opportunities and stakeholders' feedback
        
        to
        
        Design an transition , improve
        
        Contracts and agreements with external and internal suppliers and partners
        
        to
        
        Obtain/build, Design and transition
        
        Consolidated demands and opportunities
        
        to
        
        Plan
        
        Knowledge and information about third party service components
        
        to
        
        All value chain activities
        
        Service performance reports
        
        to
        
        Customers
    - - Purpose
        
        to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management
      - outputs
        
        Improvement status reports
        
        to
        
        All value chain activities
        
        Value chain performance information
        
        to
        
        Plan and governing body
        
        Improvement initiatives and plans
        
        to
        
        All
        
        Contract and agreement requirements
        
        to
        
        Engage
        
        Service performance information
        
        to
        
        Design and transition
    - - Purpose
        
        to ensure that products and services continually meet stakeholder expectations for quality, costs, and time-to-market (如質如期如預算)
      - outputs
        
        New and changed products and services
        
        to
        
        Deliver and support
        
        Performance information and improvement opportunities
        
        to
        
        Improve
        
        Requirements and specifications
        
        to
        
        Obtain/build
        
        Knowledge and information about new and changed products and services
        
        to
        
        All value chain activities
        
        Contract and agreement
        
        to
        
        Engage
    - - Purpose
        
        to ensure that service components are available when and where they are needed, and meet agreed specifications
      - outputs
        
        Contract and agreement requirements
        
        to
        
        Engage
        
        Performance information and improvement opportunities
        
        to
        
        Improve
        
        Information about new and changed service components
        
        to
        
        All value chain activities
        
        Service components
        
        to
        
        Deliver and support, Design and transition
    - - Purpose
        
        to ensure a shared understanding of the vision, current status and improvement direction for all four dimensions and all products and services across the organization
      - outputs
        
        Architectures and policies
        
        Improvement opportunities
        
        to
        
        Improve
        
        Portfolio decisions
        
        to
        
        Design and transition
        
        Product and service portfolio
        
        to
        
        Engage
        
        Strategic, tactical, and operational plans
        
        to
        
        All
        
        Contract and agreement requirements
    - - Purpose
        
        to ensure that services are delivered and supported according to agreed specifications and stakeholder's expectations
      - outputs
        
        Contract and agreement requirements
        
        Product and service performance information
        
        Design and transition, Engage, Improve
        
        Information on the completion of user support tasks
        
        to
        
        Engage
        
        Improvement opportunities
        
        Improve
        
        Services delivered
        
        to
        
        Customers and users
        
        Change requests
        
        Obtain/build