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Consumers' Rights and Responsibilites - Coggle Diagram
Consumers' Rights and Responsibilites
Rights
Redress
Get a refund on canceled plane tickets. Find and pay for alternative transport. Offer additional support such as food and accommodation
Information
Be informed of how can consumers get a redress for the lost plane tickets
Satisfaction of Basic Needs
Airline companies may need to provide food and accommodation to people that had their plane tickets cancelled.
Be Heard
All types of consumers, no matter their importance to the airline company, should be heard. They should be able to file complaints and demands that are paid attention to by the airline company.
Responsibilities
Action
The responsibility to take action when something is happening to your flight. The need to take action to call the airline company via phone, email, to further understand the situation they are in, and how you can get back your cash refund.
Critical Awareness
The responsibility to be more alert when something is happening to your flight, and what actions needs to be taken for cash refunds, and cancellation of flight tickets.
Social Concern
The responsibility to be aware of the impact this situation has made to other citizens. When this global pandemic happens, you cannot just put the blame on the airline, because this pandemic has affected all businesses, and everyone loses money. In this situation, you should be an understanding consumer, and just follow the guideline of the airline.
Article Summary
As the coronavirus shifts its prominence from China to Europe and USA, the government advises against international travel, and borders has been closed.
Consumers are expected to be aware of their rights and responsibilities when their tickets are cancelled.
FCO recommends British nationals to stay home during the duration of the lockdown
Consumers should be active and utilize their rights properly. Airline companies will not give out redress without demand.
Some travel firms are delaying refunds in fear of going bankrupt. However, they have given consumers the choice to rebook at another time.
For those who planned a summer vacation, they should wait and see if the situation goes for a better turn. If it doesn't, deposits could be lost in the process of cancelling flights
If travels are affected due to coronavirus, it is unlikely that a refund will be given. This is due to the nature of the problem, since it falls under "extraordinary circumstances", travel firms would not take responsibility