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Help & Support - Coggle Diagram

- - - - Only content specific to mobile bills, which does not apply to other products
      - Other billing questions (link to the main Bill & Pay)
    - - Self-service numbers
      - Difference between auto recurring and one time extra package
      - Steps to use TrueID promotion code for watching weekly True Premiere League
      - Change package
  - - - Change package
      - Extra package
      - Self-service numbers
- - - - Example of TrueOnline invoice and what each items mean
- - - - How to pay bill
      - How to check package, usage, and balance
- - - - Other topics: How do I view or print my bills?
        
        How to log in True iService
        
        Can True iService be used with other True products besides mobile phone?
        
        What type of iService should I use and how to?
        
        Why does iService show only the detail of the number used for logging in?
      - Other topics: How can I receive my bills?
        
        Change Billing Address via True iService
      - Other topics: How can I switch to e-Bill?
    - - Notification about the Payment by cheque with amended contents
      - Channels to pay True bills for business customers
        
        iBanking
      - Appointment True Group as withholding tax agent
      - How to pay True Service Usage via Mobile Banking Application
      - True e-Bill easy pay save Earth only have TrueID App
      - Other topics: How do I set up direct debit?
      - Other topics: How do I get more time to pay?
      - Other topics: How do I get service restrictions removed?
    - - Let's get to know the new True Bill
      - Other topics: What's my billing period and how do the charges work?
      - Other topics: Why are there "third party purchases" on my bill?
      - Other topics: Why was I charged a late payment fee?
      - Other topics: Does True charges extra for some payment methods?
    - - Other topics: How do I get a refund?
      - Other topics: Why am I being charged after I cancelled a service?
      - Other topics: Why am I seeing charges I don't recognise?
- - - - Only content specific to TrueVisions bills, which does not apply to other products
  - - - Only content specific to TrueID TV bills, which does not apply to other products