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Assessment structure
Needed in order to find out why a change does work…
Assessment structure
Needed in order to find out why a change does work / not work.
Does it work because we do this or that?
Doesn't it work because of this or that?
If we do these things will we achieve what we want?
Improvements need observable criteria
Ex. cheaper, faster, cleaner, less stress, more efficient.
Measurable to show that there is a change over time.
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Five principles of improvement
- What do we want to achieve?
- Collect feedback to see if change is happening.
- Figure out a change that will lead to improvement and that will last.
- Test a change before implementing.
- Implement the change, make it permanent. Doesn't need more testing.
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