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The four dimensions of service management ITIL-4-The-four-dimensions-of…

- - - - Motivation
        
        Updated management and leadership styles to keep the people motivated
      - Transparency
        
        Communication and Collaboration model to ensure clear transparency among individuals and between the different business processes
      - Skilled and Competent People
        
        People include customers, stakeholders, service providers, suppliers and others
  - - - Communication Model
      - Roles and Responsibilities
      - Reporting Lines
        
        Solid Lines of Responsibility
        
        Indicate the responsibility for employee activities, including administering discipline
        
        Dotted Lines of Responsibility
        
        indicate a more limited level of responsibility and authority over others
      - Systems of Authority
        
        Staff Authority
        
        Staff managers support line managers and other staff personnel by assisting and advising them on improving their effectiveness to perform the required tasks
        
        Functional Authority
        
        An organization provides functional authority to an employee or a department to perform a particular job for a period of time.
        
        Line Authority
        
        most basic authority in an organization that allows managers to direct the work of employees
  - - - Organizations can promote their objective of creating value by breaking down the walls of confusion(silos) between the different business processes
- - - - What supporting information and knowledge do you require to deliver and manage the services?
    - - How will you protect, manage, archive, and dispose of the information and knowledge assets?
    - - what information will the services manage?
  - - - Organizational Culture
      - Nature of Business
- - - - provide an infrastructure for the arrangement, performance and monitoring of a workflow (defined sequence of tasks)
  - - - Different phases of service include design, development, deployment, delivery, support, and/or continual improvement.
- - - - Better Understanding
      - Increased Productivity
      - Improved Perfoemance
      - Continual Improvement
  - - - Porcesses define the sequence of actions and their dependencies.
      - A process takes one or more defined inputs and turns them into defined outputs
      - A process is a set of interrelated or interacting activities that transform inputs into outputs.
      - Processes are usually detailed in procedures, which outline who is involved in the process, and work instructions, which explain how they are carried out.