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Complaints - Coggle Diagram
Complaints
Verbal nod
Actively listening
Sighing
Grunting
Tutting
Raise a non official complaint
"I'm gonna raise a complaint on your account to register your dissatisfaction
What is a complaint?
Expressing any sort of dissatisfaction
Trigger words
"What are you gonna do about this?"
"How can you sort this?"
Swearing
"I want to speak to your manager"
Vocally express that they're not happy about the service
Tone of voice. Aggy.
"This has happened AGAIN"
"This is my x time ringing about this"
"I'm not very happy about this"
Compensation