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brainstorm solutions for long queues at airport - Coggle Diagram
brainstorm solutions for long queues at airport
emotion
communicating with customers
showing news in waiting time
increasing satisfaction
increasing customers shopping time and their spending
playing small games in waiting time
safety rules preparation in waiting time
technology
broadcasting waiting time information
the Airport Delight Report announced that '77% want information on estimated security wait times'
increasing satisfaction
using data to forecast and predict peak periods, seasonals
by using data to predict, manager can deploy employees needed in peak time or rush hour
developing flight personal identification and screening data with a one-stop process
airport should equip an device on the entrance to scan and screening identification of customers and inform them about real time boarding and their specific terminals
employee
training staffs
reducing check-in and security processing time
recruiting skilled people
infrastructure
increasing amount of check-in counters
reducing waiting time
improving online network (wifi)
let customers reading, working, entertaining in waiting time