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The Guiding Principles - Coggle Diagram

- - - - Identifying Stakeholders ((利益相關者分析))
        
        Developers
        
        Suppliers
        
        Employees
        
        Relationship Managers
        
        Customers
    - - service providers might need to involve some stakeholders at a detailed level, and some as reviewers or approvers
    - - Creating the urgency of work is essential to let everyone know about its priority
      - Poor visibility => The organization shares the improvemnet initiative only once with the different departments, teams, or other organizations. When people do not hear about the initiative again and do not know its urgency, they give priority to their daily urgent tasks
  - - - Right mode to communicate => Communication is a two-way channel, and it should meet the needs of both the parties involved
    - - collect the required data
- - - - Establish an understanding of how the different parts of an organization work together
      - Develop end-to-end visibility of how demand is captured and translated into outcomes
      - Identify and analyze the impact of making changes to an element of the system on others, and creating a plan accordingly
      - Use the four dimensions of service management
- - - - Sequential or Simultaneous
      - Manageable
      - Organizable
  - - - seek feedback before, throughout, and after each iteration
      - feedback loop
    - - Improve quality
      - Make effective decisions
  - - - overdoing it sometimes can lead to "analysis paralysis"
      - Analysis Paralysis => A situation wherein people spend too much time analyzing the big picture and do nothing in the direction of making progress
    - - Each iteration should meet the essential requirements to deliver a Minimal Viable Product (MVP)
      - An MVP is a version of the final product which allows the maximum amount of validated learning with the least effort
- - - - Conflicting Objectives => occur when organizations try to achieve one objective, and they end up in sacrificing another one
  - - - Simplicity : Working iteratively with feedback loops helps deliver incremental value at regular intervals
    - - Quick wins allow organizations to demonstrate progress and manage stakeholder expectations
- - - - Step4: Ensure the level of stakeholder engagement and commitment
      - Step5: Execute the improvements iteratively
      - Step3: Agree to the future state
      - Step6: Continually monitor the impact of optimization
      - Step2: Assess the current state of the proposed optimization
      - Step 1: Understand and agree to the context
    - - Benefits of Automation
        
        Availability
        
        Increases employee's morale to devote their time to other priority tasks
        
        Productivity
        
        Reduces the cycle time to complete the given tasks
        
        Cost Reduction
        
        Enhances the delivery of service while systematically reducing costs
        
        Performance
        
        Reduces the number of errors and brings extreme accuracy and uniformity
        
        Reliability
        
        Increases the ability of producing consistent results every time
      - Automation
        
        is the process of using technology to maximize the value of work with minimal human intervention
        
        Automation is the process of standardizing and streamlining manual actions
        
        manual actions => Defining the rules of part of a process to enable automatic decision making
      - opportunities for automation => Automating standards and repeating tasks
  - - - The analysis helps you to streamline and identify the starting point of automation
    - - outcome-based metrics, define the baseline, and measure achievement
    - - Progress iteratively with feedback
      - Keep it simple and practical
      - Focusing on value
      - Start where you are