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EL3: How To Save a Life First-aid-e1564625109626 - Coggle Diagram

- - - - Key Partners
        
        Partner Company : Allens
        
        File necessary paperwork for LSFA for a fee
        
        Qualified to provide certificates to students who
        have received first aid training from LSFA
      - Value Proposition
        
        Jobs to be done
        
        Deliver first aid training
        
        300 - 400 students : per week
        across two locations
        
        Developed online delivery capability due to COVID
        
        Refresher Courses
        
        Repeat Customers are a target segment for
        reliable stream of customers
        
        Pains
        
        Aleviate those unable to perform first aid
        
        Open up jobs previously unobtainable
        
        Help customers to retain information they typically forget
        
        Gains
        
        Provide the accreditation necessary to work certain jobs
        
        Empower people to be competent at saving lives long after course completion
        
        Improve overall employability
      - Customer Segments
        
        Public Courses
        
        Individual customers engage with company
        to receive training
        
        Industry
        
        Train company's employees on
        employers request
      - Revenue Streams
        
        Course Fees
      - Costs
        
        Trainers
        
        Certification fees
        
        Advertisements
        
        Website Host
        
        Licenses etc
- - - - Conducting interviews
        
        Who?
        
        Trainers
        
        Other organisations
        
        From LSFA
        
        What is the most frustrating aspect of teaching first aid?
        
        Information about students who take the refresher course
        
        Their opinion on the online course as it is currently
        
        What they do outside of providing training in first aid
        
        Industry
        
        Gain insight on how courses are made
        
        Understand why certain industries will buy a course to train their employees in first aid
        
        Understand how involved they may be with first aid or if it is just a requirement
        
        How often is first aid emphasised outside after training? Are employees reminded about their training?
        
        Allens
        
        Understanding the logistics of being able to provide certificates to students
        
        To ask if they had other strategies in providing an online course when the pandemic hit (keeping in mind that this information will be biased)
        
        Finding out if there are other limitations due to legislation in the provision of a course
        
        Students of LSFA
        
        To understand what was enjoyable or not enjoyable about the current course
        
        Purpose for undertaking course
        
        What do they do outside of first aid
        
        Customer or consumer?
        
        Was there any instance they needed to recall their first aid knowledge?
        
        Have they undertaken refresher course?
        
        To understand the backgrounds to see where opportunities lie
        
        Background information
        
        Age?
        
        Occupation?
        
        Role?
        
        When did they undergo First-Aid with LSFA
        
        Conducting multiple interviews from different backgrounds to gain a holistic perspective
      - Desktop research
        
        Researching company background
        
        How other short courses are conducted
        
        Undergoing the online component of course
        
        To understand how the current course is ran and how we personally feel as an opinion
        
        Understanding how the current course is being run across other companies
        
        Learning about different strategies to increase knowledge retention
        
        Looking at review articles that address this
        
        Understanding what is the best outcome/technique when it comes to knowledge retention
    - - Collating ideas and information from interviews
      - Determining themes from diverging research conducted
      - Ideating from the themes
  - - - Students
      - Trainers
- - - - Iteration and repetition build mixed and procedural knowledge base
      - General concepts enter procedural knowledge bank more than specifics. Repetition should focus on concepts and not on detail. As students have limited commitment to the content, key takeaways should be a goal.
        
        Easy to remember, quotable rules
  - - - Insights on following courses
        
        RSA
        
        Traffic Control
        
        Forklift Liscence
        
        Marine Liscence
      - Key Insights
        
        All run in similar manner. Large amount of information and is presented clearly, Short test of knowledge conducted at end of course
        
        Knowledge retention for those asked very poor. Not one student asked had a single takeaway from the training.
        
        Evident that taking course does not ensure any actionable knowledge is retained. Group have concluded that students may need to engage in further activity of some description to improve if useful retention is a goal.
- - - - Collaborately decide direction and structure of task
      - Come up questions and solutions in group
- - - - Increasing the knowledge retention of students participating in HLTAID003 course
      - Interviewing major stakeholders to understand the weakness from the current methodology
      - Provide a solution for increasing knowledge retention
    - - Within the Greater Melbourne region
      - Students that are 15 years or above
      - Students that are 15 years or above
      - Focused on CPR and first aid (HLTAID003)
    - - What is the average information retention time after completing the course?
      - For the people who have undertaken the course, how many find themselves in a situation requiring them to recall their first-aid training? How confident did they feel in that knowledge?
      - How do we develop a program/process where we can ensure knowledge retention and an increase in revenue to ensure Life Saving First Aid is the main competitor?
      - Why do they choose to go to Life Saving First Aid to undertake courses? (And why not the other competitors?)
  - - - 6-9 students, 3 trainers (from LSFA or other organisations), and 2 industry partners.
    - - 1-3 students, 1-2 trainers and 1 industry partners.