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AR2- SMEC Rail to Home š, Project/ Scope/ Customer Scope/ Primary/ā¦
AR2- SMEC Rail to Home
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Sponsor Organisation Business Model
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Customer Relationships
Personal Client Relationships
Customer Segments
Land Developers
Road Authority
Councils
Private
Revenue Streams
Fees
"Sell Time"
Key Activities
Budgeting
Timeframes
Consulting
Key Partnerships
Landscape
Surveying
Urban design
Town planning
Infrastructure
Value Propositions
Professional Engineering Design
Project management
Multi-disciplinary Engineering Consultancy
Construction Supervision
NEW Ideas
Cost Structure
Training
Overhead
Channels
Past Relationships
Tender Bidding
Key Resources
Technical Personnel
People
Project
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Scope
Customer Scope
Primary
Passengers of Jewell Station
People working in Brunswick
Within 1 mile from Jewell Station
Passengers transiting in Brunswick
Students
Grocery shoppers
Residents of Brunswick
Passengers with any disabilities
Stakeholders
PTV
SMEC
Traffic Engineer
Town planner
Metro Trains
Local Council
Secondary
Passengers of other stations
Passengers of Jewell Station who are within > 10 mins walk
General Scope
Transport options for Jewell Station passengers
General Use
Commute to work
School
Leisure/Shopping
Poor weather condition
Unsafe conditions
Low light conditions
Quite back streets
Addressing safety issues
Carbon-neutral
Objectives
Align with SMEC's vision
Improving commute to and from Jewell Station
Safer journey
Convenient and resilient journey
Research/ Data Collection/ Interviews
Align with interview findings
Encourage efficient transport
Deliverables
Final Report
Presentation to SMEC
Concept Diagram
Summary of responses to interviews
Mind-Map
Team's way of working
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Models
Ask-Listen-Tell Triangle
Culture Map
Learning Types Quiz
Values
Efficiency
Punctuality
Quality work
Communication
Method
Meetings
Chairperson & Note-taker
Agenda
Meeting Minutes
Weekly
More if necessary
Channels
Collaborative
Microsoft Teams
Coggle
Mind map
Miro
Document
Communicative
Zoom
Facebook Messenger
Trello
Tasks
Deadlines
Allocations
Conflict Resolution
Opportunity for growth
Inclusive
Logic and Rationale
Mentor as mediator
Non-judgemental
Team Bonding
Game Night
Research
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Data Collection
Interviews
Customer Profile
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Pains
Undesirable
Risks
Obstacles
Customer Jobs
Functional
Emotional
Social
Gains
Required
Ideation
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Team Sessions
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Expected
Desired
Unexpected
Methodology
Closed questions
Frequency
Period of use
Distance
Purpose
Open-ended questions
Passenger experience
Safety
Obstacles of travelling the "Last Mile"
Existing infrastructure
Accessibility
Establishing rapport
Prompting questions
Anecdotal experiences
Small talk
Platforms
Online interview
Email
Phone call
Interviewees
Project/ Objectives
Background Research
Reports
Journals
Internet
News
Data Analysis
Consulting experts
SMEC supervisor
Transport planners
Other online modelling tools
Excel to collate with
Data Presentation
Charts
Project/ Scope/ Customer Scope/ Primary/ Passengers
Project/ Scope/ Customer Scope
Research/ Data Collection/ Interviews/ Interviewee
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