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Resolving Disputes - Coggle Diagram
Resolving Disputes
Grievance Procedures
Grievances are complaints that an employee has formally recognised with a manager or union representative.
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In most cases, the problem is resolved after discussions between the people involved.
Negotiation
Is a method of resolving disputes where the parties involved discuss the issues in an attempt to reach a compromise.
Effective negotiators are not motivated by trying to beat the other person. Rather, they want to reach an agreement that satisfies all those involved.
Consequently, some 'give and take' may be required in an attempt to reach a compromise solution.
Successfully negotiating a resolution to a dispute usually results in all the parties feeling good about the decision and committed to the end result.
If negotiation fails to resolve the dispute, the next alternative is mediation.
Mediation
Mediation occurs when a third party helps those involved in a dispute to reach a solution acceptable to both sides.
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The main advantage of mediation is that:
- Both parties will feel that they have achieved something by themselves.
- It provides a win-win solution where no-one is seen to 'lose'.
If mediation fails to resolve the dispute, the next alternative is to have the case heard in a court, by Fair Work Australia, which has the power to conciliate and arbitrate.
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