The process of development & creation of insight.
skills and relationship

Sources: suppliers, competitors, partner, customer & external experts

Feedback, collecting and processing marketing related information, suggestions, involvement in development/design

Production needs, forecast, inventory, quality, financial rise

Knowledge transfer, personnel exchanges, regular interaction, technology sharing

Making the right knowledge or the right sources (including people) available at the right place at the right time

Awareness: Awareness of the knowledge available.

Articulation: The ability of the user to define what he needs.

Guidance: Knowledge managers are often considered key in the build-up of a knowledge sharing system

Completeness: Access to both centrally managed and self-published knowledge.

Management must understand the value of chaos

the process through which the individual possessing the knowledge directs the action of another individual without transferring to that individual the knowledge underlying the direction

represents cognitive knowledge (basic or foundation)

Represents the ability to translate bookish into real world results, problem-solving in nature

Represents a system’s understanding, being able to compete beyond rules that might be common knowledge (shift from info-oriented enviro into knowledge oriented)

Represents self-motivated creativity existed in a company KM no longer support

1. The failure of companies to know what they already know
2. The emergent need for smart knowledge distribution
3. Knowledge velocity and sluggishness
4. The problem of knowledge walkouts and high dependence on tacit knowledge
5. The need to deal with knowledge-hoarding propensity among employees
6. A need for systematic unlearning
   

7. The death of technology as viable long-term differentiator
8. Compression of product and process life cycle
9. The need for a perfect link between knowledge, business strategy, and information technology

10. Functional convergence
11. The emergence of project centric organizational structures
12. Challenges brought about by deregulation
13. The inability of companies to keep pace with competitive changes due to globalization.
14. Convergence of products and services.
    

15. Widespread functional convergence
16. The need to support effective cross-functional collaboration
17. Team mobility and fluidity
18. The need to deal with complex corporate expectations
    

19. The need to avoid repeated and often-expensive mistakes.
20. Need to avoid unnecessary reinvention
21. The need for accurate predictive anticipation
22. The emerging need for competitive responsiveness.

23. The potential for creating extraordinary leverage through knowledge; the attractive economics of increasing returns.
24. The quest for a silver bullet for product and service differentiation.