CHAPTER 8: IMPROVING PRODUCTIVITY AND EMPLOYEE COMMITMENT, NUR DIANA BINTI…
CHAPTER 8: IMPROVING PRODUCTIVITY AND EMPLOYEE COMMITMENT
PRODUCTIVITY = OUTPUT / INPUT
DEFINITION OF PRODUCTIVITY
To improve productivity, organizations try to do more with less.
May maintain the quantity input, yet increase the output
Or they may reduce the input and yet be able to increase the output.
For channeling workers ideas on how to improve work processes.
Everybody trust each other.
Effective industrial relations
worker writes down idea
Worker submits idea
Idea is evaluated
Worker is informed of outcome
QUALITY CONTROL CIRCLES
A quality control circle is a group of workers who meet regularly in order to identify, analyze, and solve-work related problems.
QCCs consist 5-15 volunteers from the same department
Meet regularly to identify, analyze and find solution
Make an oral presentation of their solution to the management before implementing it.
TOTAL QUALITY MANAGEMENT
Objective of TQM is to create an organization where everyone is working to make that organization the best in its field.
Techniques Used in TQM
5s: Seiri, Seiso, Shitsuke, Seiton and Seiketsu
Want their organization to succeed.
Want to help their organization to succeed
Take initiative, to ensure the success of their organization.
What organization must do:
Recruit the right people
Pay employees at fair rates
Reward employees who perform well
Provide appropriate training
Implement fair system
A career may be series of promotions within organization
A career may be a series of jobs, each at a higher level in a variety of organizations.
Management of expatriates
Procedures & Policies
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