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CHAPTER 8: IMPROVING PRODUCTIVITY AND EMPLOYEE COMMITMENT, NUR DIANA BINTI…
CHAPTER 8: IMPROVING PRODUCTIVITY AND EMPLOYEE COMMITMENT
PRODUCTIVITY = OUTPUT / INPUT
DEFINITION OF PRODUCTIVITY
To improve productivity, organizations try to do more with less.
May maintain the quantity input, yet increase the output
Or they may reduce the input and yet be able to increase the output.
SUGGESTION SCHEME
For channeling workers ideas on how to improve work processes.
Productivity techniques:
Everybody trust each other.
Open communication
Teamwork
Effective industrial relations
Process
:
worker writes down idea
Worker submits idea
Idea is evaluated
Worker is informed of outcome
Rewards:
Award/ Gifts
Qualification
Money
QUALITY CONTROL CIRCLES
A quality control circle is a group of workers who meet regularly in order to identify, analyze, and solve-work related problems.
QCCs consist 5-15 volunteers from the same department
Meet regularly to identify, analyze and find solution
Make an oral presentation of their solution to the management before implementing it.
TOTAL QUALITY MANAGEMENT
Objective of TQM is to create an organization where everyone is working to make that organization the best in its field.
Techniques Used in TQM
ISO Certification
Benchmarking
5s: Seiri, Seiso, Shitsuke, Seiton and Seiketsu
ENCOURAGING COMMITMENT
Want their organization to succeed.
Want to help their organization to succeed
Take initiative, to ensure the success of their organization.
What organization must do:
Recruit the right people
Pay employees at fair rates
Reward employees who perform well
Provide appropriate training
Implement fair system
CAREER MANAGEMENT
A career may be series of promotions within organization
A career may be a series of jobs, each at a higher level in a variety of organizations.
Issues:
Succession planning
Glass Ceilings
Management of expatriates
Talent management
Other Issues:
Staff turnover
Orientation programme
Procedures & Policies
NUR DIANA BINTI NOR HAPANDI (2018437168)
HM252 5A