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Customer Service - Coggle Diagram
Customer Service
dah belajar
kalau customer marah, dengar dulu
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KEY NOTES
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Good customer service is critical to business success, ensuring brand loyalty one customer at a time.
Recent innovations have focused on automating customer service systems but the human element is, in some cases, indispensable.
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BASICS
Timely attention to issues raised by customers is critical. Requiring a customer to wait in line or sit on hold sours an interaction before it begins.
Customer service should be a single-step process for the consumer. If a customer calls a helpline, the representative should whenever possible follow the problem through to its resolution.
If a customer must be transferred to another department, the original representative should follow up with the customer to ensure that the problem was solved.
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direct one-on-one interaction between a consumer making a purchase and a representative of the company
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