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Chapter 7 K-Creation, what knowledge to share, with whom to share…
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what knowledge to share
- knowledge of clients ad customers
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why knowledge shared
- Reduce cost
- Eliminating redundant or unnecessary process
- Improve customer service
- Increasing speed
- Improve response time
THE 10 STEP KM ROAD MAP
4 PHASES
- Infrastructure evaluation
- KM system analysis, design, and development
- ROI and performance evaluation
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Step 3: Designing the KM architecture and integrating infrasturcture
Step 4: Auditing and analysing existing knowledge
Step 5: Designing KM team
Step 6: Creating KM blueprint
Step 7: Developing the KM system
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