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TOPIC 10 SUSTAINING A TOTAL QUALITY ORGANISATION, Organisational Culture…
TOPIC 10 SUSTAINING A TOTAL QUALITY ORGANISATION
Organisational Culture & performance Excellance
Organisational culture is an organisation's value system & its collection of guiding principles
Learning Organisation
A qulture of performance excellance
A premium is placed on excellance in performance
Acknowledge performance of the employees
Strategic outcomes drive the work
Management commitment & leadership
Five critical behaviour to develop a positive quality culture is required:
Create & maintain an awareness of quality
Provide evidence of management’s leadership
Encourage self-development and empowerment
Keep employee involved
Provide recognition & rewards
4 stages Of learning
Unconscious Incompetence
Conscious Incompetence
Conscious Competence
Unconscious Competence
LO'S Key Activities
Systematics problem solving
Experimentation with new approaches
Learning from own experiences & history
Learning from experiences & best practices of others
Transferring knowledge quickly & efficiently throughout the organisation
Key Forces in Future Quality Management
Global responsibility
Consumer Awareness
Globalisation
Increasing rate of change
Aging population
21’st century quality
Innovation