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ADM510 CHAPTER 10: SUSTAINING A TOTAL QUALITY ORGANISATION - Coggle Diagram
ADM510 CHAPTER 10: SUSTAINING A TOTAL QUALITY ORGANISATION
10.1 Organizational Culture and Performance Excellence
An organisation's value system and its collection of guiding principle
Believes in the principle of TQ
Learn to believe in the principle
Changing Organizational Culture
A culture of Performance Excellence
A premium is placed on excellence in performance
Acknowledge performance of the employees
Strategic outcomes drive the work
Management commitment and leadership
10.2 Learning Organisation
4 Stages of Learning
Conscious incompetence
Conscious competence
Unconscious incompetence
Unconscious competence
2 types of learning in organisations
Adaptive
Generative
LO's Key Activities
Systematic Problem Solving
Experimentation with new approaches
Learning from own experiences and history
Learning from experiences and best practices of others
Transferring knowledge quickly and efficiently throughout the organisation
10.3 Key Features in future quality management
Increasing rate of change
Workforce of the future
Globalisation
Aging population
Consumer awareness
21st century quality
Innovation
Global responsibility