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Prioritised Issues - Coggle Diagram
Prioritised Issues
Issue #2
Negative/unsupportive culture for volunteers
Negative feedback from other, existing volunteers being spread
Bad experiences while volunteering
Volunteer feedback isn't collected to improve
Lack of feedback surveys
No recognition/appreciation
Benefits construed as "payment" for services
Lack of effective Leadership
HoS's don't have a clear strategy for maximising volunteer engagement
Tolerance for underperformance
No training and development given to volunteers
Issue #4
Lack of formal and sufficient recruitment process/selection criteria
Don't have clear guidelines/policies for recruitment and selection
Unclear about what constitutes candidate suitability
Volunteer hiring is done through word of mouth/"hear say" references from friends/family
Lack of time to devise criteria and conduct candidate assessments
Issue #3
Volunteers are underutilized with no clear tasks/duties
Lack of staff and time to coordinate volunteer duties
Poor communication channels
Issue #1
Lack of clear Job Descriptions (roles, responsibilities, requirements)
No HR expertise
Internal Affairs sector is new
Majority of the HR processes handled by inexperienced volunteers
Volunteers are recruited on a "Floating" basis
Roles are ad-hoc and demand changes rapidly
No transparency between sectors