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Call Center - Coggle Diagram
Call Center
L2
L2-Local (VS Funded)
L2-Offshore (VS Funded)
FASS L2 (Opco Funded by VS)
Escalation to L3
L3-Local
Escalation to AppDev
No-L3 - Straight to AppDev
L3-Offshore
Escalation to AppDev
ITCC
To L2
Suported by ITCC
Prod Problems = R2/IT-WAR
to L3
Net Engineering?
InfoSec?
Systems - DC
Systems - Dist