Please enable JavaScript.
Coggle requires JavaScript to display documents.
CHAPTER 9: TQM Models In Awarding Organisation's Effort - Coggle…
CHAPTER 9: TQM Models In Awarding Organisation's Effort
9.1 MALCOLM BALDRIGE NATIONAL QUALITY AWARD (MBNQA)
Purpose
To stimulate American companies to improve quality and productivity
Recognising achievements of those companies that improve their quality of products and services
Establishing guidelines and criteria that can be used by business, industrial,governmental,and other enterprises
Criteria for Performance Excellence
Leadership
Strategic Planning
Customer focus
Measurement, analysis and knowledge management
Criteria Evolution
Baldrige Award Evaluation Process
The Impact of MBNQA
9.2 ISO9000 Family of Standards
certain generic characteristics of management practices can be standardized and well designed , well implemented and carefully managed quality systems provide confidence that the output will meet customer expectations and requirement.
5 objectives of standardisation
Continual improvement on products and services
Continual improvement on operations
Provide confidence to internal management and other employees
Provide confidence to customers and stakeholders
Provide confidence that quality system requirements are fulfilled
9.3 Industrial Excellence Award
Objectives
Recognise companies with business plan to increase value added products or services
Recognise companies with best practices that render them as inspiring role models to other companies
Recognise the most outstanding companies in manufacturing and services industry