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Quality Assurance - Coggle Diagram
Quality Assurance
ISO9001
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A standard that sets out the requirements for a quality management system (QMS).
A way of defining how an organization can meet the requirements of its customers and other stakehilders affected by its work.
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7 Criteria
1.0 Leader
1.1 Senior leadership -vision & values, communication, mission & organizational performance
1.2 Governance & Societal contributions - organizational governance, legal & ethical behavior, societal contributions
2.0 Strategy
2.1 Strategy Development - Strategy process, strategy objectives
2.2 Strategy Implementation - Action plan development & deployment, action plan modification
3.0 Customers
3.1 Customer expectations - customer listening, customer segmentation & product offering
-3.2 Customer engagement - customer relationship & support, determination of customer satisfaction & engagement, use of voice-of-the-customer & market data
4.0 Measurement, Analysis & Knowledge Management
4.1 Measurement, analysis & improvement of organizational performance - performance measurement, performance analysis & review, performance improvement
4.2 Information & knowledge management - Data & information, organizational knowledge
5.0 Workforce
5.1 Workforce environment - workforce capability & capacity, workforce climate
-5.2 Workforce engagement - assessment of workforce engagement, organizational culture, performance management & development
6.0 Operations
6.1 Work processes - product & process design, process management & improvement, supply-network management, innovation management
-6.2 Operational effectiveness - process efficiency & effectiveness, security & cyber security, safety & emergency preparedness
7.0 Results
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7.5 Financial, market & strategy results
Benefits
Assess the overall context of your organization to define who is affected by your work and what they expect from you. This will enable you to clearly state your objectives and identify new business opportunities
Put your customers first, making sure you consistently meet their needs and enhance their satisfaction
Work in a more efficient way as all your processes will be aligned and understood by everyone in the
business ororganization
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Expand into new markets, as some sectors and clients require ISO9001 before doing business
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Business Excellence
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Excellence in strategies, business practices, and stake holder
Benefits of BEFs
Guiding organization towards Business Excellence
Develop a systematic and robust system that supports rapid growth and expansion whilst ensuring alignment of strategy.
Organizational assessment
Enable organizations to compare their performance against others both domestically globally.
Definition of TQM,BE and BEFs
TQM- Both a philosophy and a set of guiding principles that represent the foundation of continuously improving organization and improved the process within organization and customers need since TQM is the application of quantity method and human resources.
BE- Known as Organizational Excellence to imply inclusion of public and not-for-profit organization.
BEFs- Define as an integrated leadership ang management system to achieve sustainable organizational excellence.
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