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K-CREATION - Coggle Diagram
K-CREATION
IMPLEMENTING KM-KM SYSTEM
IMPLEMENTING KM INVOLVES
KNOW-HOW
BEST OF GOOD PRACTICES
KNOWLEDGE OF CLIENT OR CUSTOMERS
COMPETITIVE INTELLIGENT
KNOWLEDGE PROCESSES
WITH WHOM TO SHARE KNOWLEDGE
INTERNAL KNOWLEDGE SHARING
EXTERNAL KNOWLEDGE SHARING
HOW WILL KNOWLEDGE BE SHARED
FACE TO FACE
BY WAY OF HELPS DESKS
BY TELEPHONE
FAX
EMAIL
COLLABORATIVE TOOLS OR THE WEB
WHY WILL KNOWLEDGE BE SHARED
DECISION MAKING
REDUCE COST
IMPROVE CUSTOMER SERVICE
BOOSTING REVENUE
INCREASING SERVICE QUALITY
10 STEP KNOWLEDGE MANAGEMENT ROAD MAP
Phase 2
STEP 5: DESIGNING THE KM TEAM
STEP 6: CREATING THE KM BLUEPRINT
STEP 4: AUDITING AND ANALYZING EXISTING KNOWLEDGE
STEP 7: DEVELOPING THE KM SYSTEM
STEP 3 : DESIGNING THE KM ARCHITECTURE, AND INTEGRATING EXISTING INFRASTRUCTURE
Phase 3
STEP 8: DEPLOYING WITH RESULT-DRIVEN INCREMENTAL (RDI) METHODOLOGY
STEP 9: LEADERSHIP ISSUES
Phase 1
STEP 1:ANALYZING EXISTING INFRASTRUCTURE
STEP 2: ALIGNING KM AND BUSINESS STRATEGY
Phase 4
STEP 10: REAL-OPTIONS ANALYSIS OF RETURNS AND PERFORMANCE
KM TOOLS
5 step KM process is concerned
Storing knowledge
Sharing knowledge
Creating Knowledge
Applying knowledge
Identifying the knowledge
Tools
Asset Management
Extranet
Intranet
Distance learning
LEVERAGING KNOWLEDGE
10 IDEAS THAT NEED TO BE APPLIED WHEN LOOKING AT WHAT CAN BE LEVERAGED
FROM MACHINE TO MIND
COLLABORATIVE SYNERGY
REAL KNOWLEDGE, NOT ARTIFICIAL INTELLIGENCE
CONVERSATION AS A MEDIUM OF THOUGHT
SOURCES AND ORIGINATORS, NOT JUST INFORMATION
DECISION SUPPORT
FLEXIBILITY AND SCALABILITY
PRAGMATISM NOT PERFECTION
THE USER IS KING
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