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Understanding Work System - Coggle Diagram
Understanding Work System
Work System
(have technical & human/social aspects that are interconnected)
Example of work system
Material
Information
Work System Method
(approach for understanding & analyzing systems in organizations whether / not IT plays an essential role)
Static View
Work System Framework
(used to help summarize a system in an organization)
External element
Customers
Product & Services
Situational element
Strategies
Infrastructure
Environment
Internal element
Information
Participants
Business process
Technology
Snapshot
summarized view of work system that can be produced & understood quickly by any business professional
can help people verify they agree on work system's scope and purpose
uses 6 central elements to summarize what a system is & what it produce
Dynamic View
Work System Lifecycle
(shows how a work system evolves through iteration)
work system evolves due to changes
changes can be planned or unplanned
planned change involves allocation of human, money and technical resources
unplanned changes is done without major allocation of resources
Environment of a Work System
(understanding a work system requires an understanding of this environment)
External infrastructure (relies on to operate)
managerial, organizational, regulatory and competitive (affects its operation)
Fit between elements of a work system
Product vs Customer
Business process vs Poduct
Information vs Business Process
Participant vs Business Process
Technology vs Participants
Technology vs Business Process
Information system as a work system
WS: delivering packages
IS: tracking system
WS: providing reimbursement systems
IS: medical reimbursement system
WS: designing building
IS: architectural design system
Overlap between WS and IS
TYPE A
: small IS provides information for a WS but not part of it
TYPE B
: small IS is dedicated component of WS
TYPE D
: one IS overlaps with several separate WSs
TYPE E
: large IS support a number of different WSs and might be larger than any of them
TYPE C
: WS is primarily devoted to processing information and IS and WS are almost identical