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Fundamental Process of Knowledge Management. - Coggle Diagram
Fundamental Process of
Knowledge Management.
KNOWLEDGE
ACQUISITION
Knowledge that the organization
gain from external sources
Using IT component such as intelligent databases, keyboard scanners and other technology are crucial in assisting the acquisition process
eg. suppliers, competitors, partners/alliances,
customers, and external experts
KNOWLEDGE SHARING
Making the right knowledge or the right sources (including people) available at the right place at the right time
Knowledge sharing process
Explicit knowledge sharing
Completeness
Acsess
Articulation
Awareness
Guidance
Tacit Knowledge Sharing
Require Socialization
Management must also understand the value of chaos
Management should support these network by providing the
means for communication
KNOWLEDGE UTILIZATION
Involves integration of learning in which diverse sets of knowledge and skills acquired or shared need to be connected and applied accordingly in different situations
Knowledge is used to make decisions and perform tasks through direction and routines
4 Levels of Professional Knowledge
Know-What represents cognitive knowledge (basic or foundation)
Know-How epresents the ability to translate bookish (know-what) into real world results, problem-solving in nature )
Know-Why represents a system’s understanding, being able to compete beyond rules that might be common knowledge (shift from info-oriented enviro into knowledge oriented
Care-Why represents self-motivated creativity existed in a company KM no longer support