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Course design, Case study 4 an intensive one-off EOP course for research…
Course design
the process of interpreting information about the learn's needs for the purposes of producing an integrated series of teaching-learning experiences,whose ultimate aim is to lead the learners to an ultimate state of knowledge based on aa specific syllabus.---- Hutchson and Waters,1987
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Case study 1
GEC Management College,Dunchurch
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Article 2 Developing an English for specific purpose curriculum for Asian call centers : How theory can inform practice
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Problems with discourse or extensive turn-taking were also revealed in a later study (Lockwood et al., 2008) causing breakdowns of communication in the Philippine-based calls
Showed the difference between the British American telephone-call models and Phillppine telephone-call model
Background
At one Call center in Asia, where most of the callers are English as a second language speakers, their communication skills are always of concern.
For example, grammar errors due to mother tongue interference (MTI)
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Syllabus
and practice, speaking
focus on interpreting voice quality, pitch and prosodic features
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