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Improve Problem Solving Skills - Coggle Diagram
Improve Problem Solving Skills
Critical Thinking
Think cause and consequences
Break big problems into small ones
Thinking the Problem Through
Define the problem statement
Outline goals
Map boundaries
Define success
Acknowledge constraints
Articulate assumptions
Identify stakeholders
Establish timelines
Understanding the real question
What's really driving the request
Why do they care?
Ask focusing questions
What's the real questions?
Who are the stakeholders?
How will we measure success?
What is the scope?
What are the constraints
Examine past efforts
Different now vs. then
Limiting assumptions
People involved last time
Use new lenses to think critically
Changing point of view e.g. CEO, staff, customers' perspective
Changing context - reimagine / redefine the problem in new way e.g. IT, Finance (functional perspective)
Changing reality - what if ...
How to find root causes
Cause & consequences
Using Critical Thinking Tools
Blow up
Business model
Revenue
Cost
Five Whys
Why? Why? Why? Why? Why?
Why does this happened?
5th Why is the real insight - root cause
Seven so-whats?
What is the implications of that?
What is the consequence?
80/20 Rule (Pareto)
20% input --> 80% Results
Understand what are the drivers, and how many % it contributes to the overall impact
How to successfully conduct analysis
High Road (broad perspectives)
What am I proving or disproving?
Will it be beneficial?
Will it have impact?
Does the answer support my recommendation?
Low Road (deep perspectives)
Only run the numbers you need to run
Get in and get out of the data
"Don't polish dirt"
Define the problem
Generate recommendations
Conduct analysis
Determine if solution worked
Consider the implications of answers
Look for similarities between unrelated projects
Consider the relative size
Explore connections to other problems
Practice Critical Thinking
Teach the tools
Crate opportunities to practice
Coach the team
Hold them accountable
Common pitfalls
Common pitfalls
Jumping to answers too quickly
problem statement
focusing questions
prior efforts
new lenses
causality
Being unwilling to expand the problem
blowing up the business
the 5 Whys
Focusing on the unimportant
80/20 rule
Accepting the results at face value
take the high road
look for similarities
Not thinking through the future consequences
use the 7 'So Whats'
Apply critical thinking
Identify a problem
Break it into smaller problems
Create a problem statement
Look for new solutions
Focus on the meaningful
Analyze and think critically
Strategic Thinking
Setting the stage
Map your assets and allies
Identify your constraints
Create specific steps
Developing strategic thinking
Consider the future and learn from the past
How to create an informed strategy
Practicality
Implementing strategic thinking
Strategic thinking with your team
have pre meetings
identify objections
prepare to face objectors
create systems for accountability
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Measure your success
Clarify your goals and metrics
Evaluate your progress at regular intervals
-- Identify tracking methods in advance
Document your processes
Strategic thinking is an ongoing process
The limit of strategy
Solving Business Problems
The five-step business problem solving process
Pin the problem
Identify the issues
Identify your best guess
Analyze the path
Pitch a recommendation
Define the problem
Answer focusing questions
Evaluate prior efforts
Deriving insights from new lenses
Understanding causality
Break big problems into small problems
Identify the best guess