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Chapter 2: The Fundamental Process of Knowledge Management - Coggle Diagram
Chapter 2: The Fundamental Process of Knowledge Management
Knowledge Acquisition
Definition: Process development of insight, skills and relationship.
Include
Supplier
Competitiors
Partners
Customers
Communities of practice
4 main resources
Customers
Suppliers
Competitiors
Partners
Knowledge Sharing
Definition: Transfer of knowledge
Explicit knowledge sharing
Articulation
Awareness
Assess
Guidance
Completeness
Tacit knowledge sharing
Required socialization
Davenport and Prusak, providing means for organization and understand value of "Chaos" in which refer to unstructured work practice.
Knowledge Utilization
Definition: Integration of learning
Process: the workers call expert on how to solve problem with a machine then proceed to solve problem based on instruction by the expert.
Routine: Involve knowledge in rule, norms that guide behavior.
James Quinn: 4 level of professional knowledge.
Level 1
Know-what, represent the basic knowledge, such as fresh graduate know on how to handle microsoft.
Level 2
Know-how, represent the translate pf bookish into real world., such as outgoing inflation must take away the purchasing power.
Level 3
Know-why, represent understanding, such as ability to deal with unseen situation.
Level 4
Care-why, represent self-motivated, such as care lies in culture company.
Knowledge management drivers.
6 areas
K. centric-drivers
Failure of company know what they already know.
Technology drivers.
Death technology as long-term differentiatiors
3.Organizational structure-based drivers
Inability company to keep pace due to the globalization.
Personnel drivers.
Team mobility, need to deal with complex expectation.
Process focused drivers.
The need to avoid repeated and often mistakes
Economic drivers.
Potential of creating extraordinary through knowledge.