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The Fundamental Process of Knowledge Management - Coggle Diagram
The Fundamental Process of Knowledge Management
Knowledge Acquisition
Process of development and creation of insights, skills and relationship
Knowledge that firm can try to obtain from external sources
Eg. Suppliers, competitors, partners, customers and external experts and communities of practice
Main sources
Supplier
Competitor
Customer
Partners
Knowledge Sharing
Collaborative transfer of knowledge and support
Divided into two parts:
Explicit Knowledge Sharing
Awareness
Access
Guidance
Articulation
Completeness
Tacit Knowledge Sharing
Requires socialization
Informal networks
Management should support these networks by providing the means for communication
Management must understand the value of chaos
Knowledge Utilization
Integration of learning
Connect theory to practice
When available knowledge is used to make decisions and perform tasks through direction and routines
Process through which individual possessing the knowledge directs the action of another individual without transferring to that individual the knowledge underlying the direction
Routines involve the utilization of knowledge embedded in procedures, rules, norms and processes that guide future behavior
The Four Levels of Professional Knowledge
Level 2 -> Know-How
ability to translate bookish (know-what) into real world results, problem solving nature
For instance, in economics, during inflation you should take away the purchasing power thus organization should increase the price.
Level 3 -> Know-Why
a system's understanding, being able to compete beyond rules that might be common knowledge (shift from info-oriented into knowledge oriented
Knowledge Nature: enables individual to be more step above know-how and create extraordinary leverage and have the ability to deal with unknown interactions and unseen siutations
For example, Remiser, Stock Broker know when to sell and buy stocks
Level I -> Know-What
cognitive knowledge (basic or foundation)
For instance newly graduates know what is Microsoft project and the basic of handling it
Level 4 -> Care-Why
Self-motivated creativity existed in a company KM no longer support
Care lies in its culture (technology per se cannot sustain competitive advantage), this is the reason why highly motivated, creative and energetic outperformed organizations which only rely on money and physical resources
KM DRIVERS
24 Drivers of KM, divided into 6 Areas
Organization structure-based drivers
Personal drivers
Technology drivers
Process focused drivers
Knowledge-Centric drivers
Economic drivers