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TUTORIAL 2 CHAPTER 2: THE FUNDAMENTAL PROCESS OF KNOWLEDGE MANAGEMENT -…
TUTORIAL 2 CHAPTER 2: THE FUNDAMENTAL PROCESS OF KNOWLEDGE MANAGEMENT
KNOWLEDGE ACQUISITION
the process of development and creation of insights, skills and relationship
Main sources:
Supplier
Customer
Competitor
Partner
KNOWLEDGE UTILIZATION
the process through which the individual possessing the knowledge directs the action of another individual without transferring to that individual the knowledge underlying the direction
KNOWLEDGE SHARING
Explicit Knowledge Sharing
Articulation
Awareness
Access
Guidance
Completeness
Tacit Knowledge Sharing
Sharing tacit knowledge requires
socialization in many different forms
making the right knowledge or sources available at the right place at the right time
THE FOUR LEVELS OF PROFESSIONAL KNOWLEDGE
Level 2
Know-How: represents the ability to translate bookish into real world results
Level 3
Know-Why: represents a system's understanding, being able to complete beyond rules that might be common knowledge
Level 1
Know-What: represents cognitive knowledge (basic or foundation)
Level 4
Care-Why: represents self-motivated creativity existed in a company KM no longer support
THE 24 DRIVERS OF KM
Organization structure-based drivers
functional convergence
the emergence of project centric organizational structures
Personnel drivers
widespread functional convergence
the need to support effective cross-functional collaboration
Technology drivers
the death of technology as viable long-term differentiator
compression of product and process life-cycle
Process focused drivers
the need to avoid repeated and often-expensive mistakes
need to avoid unnecessary reinvention
Knowledge-Centric drivers
the failure of companies to know what they already know
the emergent need for smart knowledge distribution
Economic drivers
the potential for creating extraordinary leverage through knowledge, the attractive economics of increasing returns
the quest for a silver bullet for product and service differentiation