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Improve our ability to support GDW (GDW/Support (Resolution (Take…
Improve our ability to support GDW
Measures
Mean time to discover issues <5 mins
Cycle time < 1 hr
Mean Time to recover < 2hrs
Report all customers affected by any issue
GDW/Support
Resolution
Quickly find resolution
View key customer /processing data
Deploy quickly/safely
EPIC: Build Stability
GDWD-3476
Take corrective action
Data fixes
Batch re-run
Improve logging
Change log levels dynamically
Alerting
Alert when customer experiences failures
Alert Proactively - New Relic
Alert on all 3rd party failures
Health checks on 3rd party services
GDWD-3483
Monitor trends so we can focus improvements
Prevention
warning off/react to 3rd Party outages
Disable parts of the journey if service unavailable
Synthetic monnitoring
3rd party monitoring
Reduce response time
Create Rota
Create run book
Monitoring
Online
AWS Dashboard
Batch
Who
What
How
Compliance
Agree user for Synthetic monitoring
New reliic reporting on journey