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Nosie (Needs (low cost implementation for MVP, cost effective scalling for…
Nosie
Needs
- low cost implementation for MVP
- cost effective scalling for further processes
- workflow engine for notifications orchestration
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(Email, Tickets) Integration ?
- Higly configurable tool suitable for business users (business users be able to configure business rules – yes)
Outcomes
Efficiently supporting bussines opperations (CPA type services in terms of data analytics and processing)
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increased customer experiance by notifications they may recieve (successfull collection, cancelled, reschedule)
Aligns with other Suez' IT platforms ( Mendix is used as standard corporate tool in Suez (owning Mendix coporate licence))
Solution
Includes the concept of trigger, condition, action
Mendix based PoC
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- Users may change notification templates, point high value customers,
- Configure system parameters
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Evidence
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Mendix Practice: Suez PL (SEO plugin, RPA???), Primark, RMS???
Innovations
CPA (Cognitive Process Automation) /Chat Bot
CPA is related more to AI in the sense that it is a ‘infer patterns/apply decisions’ based on machine learning techniques.
RPA (Robotic Process Automation)
They are complementary. RPA is a ‘dumb’ do exactly what is programmed technique.