Nosie

Needs

Outcomes

Solution

Evidence

  1. low cost implementation for MVP
  1. cost effective scalling for further processes
  1. workflow engine for notifications orchestration

Efficiently supporting bussines opperations (CPA type services in terms of data analytics and processing)

Quick MVP (within X weeks)

Solution tailored to Suez need

Includes the concept of trigger, condition, action

Mendix based PoC

Mendix partner

Mendix Practice: Suez PL (SEO plugin, RPA???), Primark, RMS???

Rapid change is a constant challenge

Open for further UseCases/workflows

1.a. lean solution for specific workflow

  1. Highly configurable tool

increased customer experiance by notifications they may recieve (successfull collection, cancelled, reschedule)

(Email, Tickets) Integration ?

  1. Users may change notification templates, point high value customers,
  1. Configure system parameters

See error logs

Provide data for reporting purpose

  1. Higly configurable tool suitable for business users (business users be able to configure business rules – yes)

Aligns with other Suez' IT platforms ( Mendix is used as standard corporate tool in Suez (owning Mendix coporate licence))

Innovations

CPA (Cognitive Process Automation) /Chat Bot
CPA is related more to AI in the sense that it is a ‘infer patterns/apply decisions’ based on machine learning techniques.

RPA (Robotic Process Automation)
They are complementary. RPA is a ‘dumb’ do exactly what is programmed technique.