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Conversion (Allocation (Ability to engage Client (Servicing (Average call…
Conversion
Allocation
Probing and Negotiation
Comfortableness
in City/ Language
Comfortableness in
talking to Parents/
Bride/ Groom
Ability to engage Client
Servicing
Average call length
Ability to gauge
probability of conversion
Experience
Calls/ emails
to call center
Responses
Acceptance
Past discounts availed
Follow up Adherence
at promised time
Average time
to convert
(from expiry)
Average time
for first connect
Right Product Pitching
Agent wise product mix
Available for calls
Connect to Ticket Conversion