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Ticket Size (Bifurcation (Metro vs. Non metro Cities, Channel wise, Query…
Ticket Size
Bifurcation
Metro vs. Non metro Cities
Channel wise
Query Type wise -
Service Query/
Membership Query
Query category wise
Client Type wise -
Paid vs free
Page wise -
Help page vs.
JS Excl. section
Agent
Tenure
Call Quality
Probing
Negotiation
Counter answer
Profile Gauging
Issue/ Query resolution
Average Call length
Follow up
Call back at right time
Average no. of attempts
Profile
Profile Age
Completion %
Profile made by
Time measure
Request time to connect time
Allocation to Convert Time
Product mix
Reasons for low ticket product
Reasons for
non convert
RCB - Ticket Size