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Support Team Intranet Page (Knowledge Resources (Product Roadmap -…
Support Team Intranet Page
System Awareness
Queue Status
Service Levels
Outage Information (embedded detail view) - like status page (QTs/Tagging Information)
Open Jiras (Company Wide) - filter by tool
Knowledge Resources
Troubleshooting/OOO
Support Squad Structure
Who are the helping hands?
Dev Squad Structure
Imports
Technical Troubleshooting (external)
Learning Library - what if I want to know more than I need in the moment? (bug snag, high level learning, APIs, Procore system structure, etc.)
ERP/Integrations Troubleshooting
Open/Existing Betas
Product Roadmap - what's coming? (Advisors own) - Searchable by Tool/Product Line
Potential Issues
Training Details
Potential Release Date
HoOps for Unique Groups
Open Jiras (Company Wide) - filter by tool
Knowledge Base (Support Articles, Confluence, Guru) - Can you search and pull in directly?
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Internal Systems - (bugsnag, mailtrack, fullstory, etc) - What are they? when to use them (use cases)? when/how to get access?
Rewards and Recognition
Running Leaderboard
Tooeybuck Tracker
Tooeybuck Shop
Initiatives/Departmental Updates
Upcoming Changes
Roadmap
Playbook
Brad's Update Emails
Career Pathing
WFM
Schedules/Spreadsheets
Request Area
Structures/Policies
Holidays/Sign Ups
Team Pages
Site/Team Specific Info
Link to Member - show specialties/knowledge details