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Troubleshooting Common Computer ((Issue: The printer is not working., …
Troubleshooting Common Computer
Troubleshooting is the process of figuring out how to solve a computer problem. Even with the most updated software and hardware, occasionally computers can malfunction
Basic Troubleshooting Steps
Close open programs and windows you are not currently using.
Make sure all of your cords are connected properly.
Try to repeat the sequence of commands you performed before the problem occurred.
Click on the issue to:
get more information on possible solutions to correct the problem.
The printer is not working.
The computer is frozen. A program is not responding.
The keyboard is not working.
Issue: The printer is not working.
Check if the printer is turned on. If not, turn it on and try again.
Check if the printer has paper. If not, put paper in the paper tray and try printing again.
Check if the printer has a paper jam. If so, remove the paper, close the printer, and try printing again.
Problem: the main page of the browser changed suddenly.
This is a common symptom that a virus or browser hijacker may have infected the
computer.
Try setting the home page back to the default value:
o In Internet Explorer:
On the Tools menu, click Internet Options.
Click on the General tab.
In the Address box, type the web address you want for your home page.
Old or unused programs that are not being used can still have components that run behind the scenes when you turn on your computer, which can slow down the system. You can prevent these programs from running when you start your computer by removing unused shortcuts and turning off unused program services.
Issue: The computer is slow.
Restart your computer.
Verify that there is at least 200-500 MB of free hard drive space. To do so, select Start and click on My Computer or Computer. Then highlight the local C drive by clicking on it once.
Select the Properties button at the top left-hand corner of the window; this will display a window showing how much free and used space you have. If you need to recapture space:
Empty your recycle bin by right-clicking on the Recycle Bin icon (usually on the desktop),
then selecting Empty Recycle Bin.
Check your mail files. Remove any large attachments and delete unused mail.
Images and videos take up a lot of space, so consider moving those to an external drive.
Issue: The computer is frozen. A program is not responding.
Push the Ctrl, Alt, and Delete keys at the same time. Then, start the Task Manager, highlight the program’s name, and hit the End Task button.
Perform a hard reboot by simply pressing the on/off button to turn off the computer manually. This action should only be done as a last resort if you have an unresponsive program or critical error. This process could cause data loss or corruption.
Once the computer is responding again, run a virus check.
Problem: the main page of the browser changed suddenly.
If the home page still reverts back to the “new” page, do an Internet search using keywords that include the name of the “new” homepage and the word “virus.” If there is a virus, this search may reveal more information on the virus and how it can be safely removed.
Run a virus scan.
